Support
Email us at support@kode-solutions.com. Write in English or Arabic, and tell us what happened and what you expected. A screenshot helps.
Common questions
How do I join my household?
Ask the head of your household for an invite code (it looks like KEY-7Q4M-2PXA) or its QR code. In Key, tap “I have an invite code” and enter it. Codes last 7 days; if yours has expired, ask for a new one.
I didn’t get the email code.
The code comes to you by email. Use the newest one: asking again replaces the previous code, so an older email’s code will no longer work. Each code works for one hour. If it hasn’t arrived, check your spam or junk folder, then ask for a new one from the sign-up screen.
How do I delete my data?
In Key, open Settings, then Your data. There you can download everything Key holds about you, or delete your account. Deleting erases your name, phone and sign-in and cancels your active passes; gate records stay in the compound’s log without your name. For any other request about your personal data, such as seeing or correcting what we hold, write to privacy@kode-solutions.com.
Who do I contact about an access problem?
Your compound’s management office: they manage residents, access and gates. If the app itself is not working, email us at support@kode-solutions.com.